The Foreign & Commonwealth Office and the British Embassy in Jakarta are keen to ensure that their buildings and services are fully accessible to disabled members of the public. Wherever possible, we have made our buildings and services accessible. Sometimes, however, this is not possible due to security or other restrictions. In these situations we will endeavour to provide a service or access to a building in an alternative way to ensure equality of access for disabled people. To assist disabled staff and visitors, we have set out below details of disabled access at the Embassy. We hope this information is helpful.

General Physical Access
There is no disabled access through the pedestrian entrance.  If you require assistance, please telephone us in advance of your visit so that we can ensure that we are able to provide access for you and allow your vehicle access to the Embassy Compound (tel: 23565200 and ask for the Deputy Security Manager).  Wheelchair access to the Embassy is via the back door.  The Embassy only has the facility to allow a wheelchair with a maximum width of 750mm.  There is access to the Consulate and Visa section located in the adjacent Deutsche Bank Building.

• Steps and Staircases: all internal staircases have hand rails on both sides.
• Lifts: There is a lift to all floors of the Embassy.
• Toilets: a disabled toilet is located on the ground floor of the Embassy in Management Section.
• Parking: a disabled parking spot is available by arrangement.
• Floor coverings: floor coverings are safe and even.
• Doors: if necessary, the staff can assist in opening doors.
• Lighting: adequate throughout.
• Telephones: accessible to wheelchair users.

Access for Visually Impaired Visitors

• Signs: generally clear and easy to read.
• Guide dogs: guide dogs are welcome.

Access for Deaf/Hard of Hearing Visitors

• Microphones: are installed in all Reception areas.
• Hearing dogs: hearing dogs are welcome.

Contact Us
If you need to visit us or use our services and feel that they may be inaccessible to you, please contact Pritha Risfianti, Security Manager, or Gerald Smith, Deputy Management Officer, who will find an alternative way of providing access for you.